All orders are delivered using the shipping methods provided by DPD for all order above 200€. All order under 200€ will be provided by bpost. While transport the items are insured to Principe 7 Août sprl. Please not that we cannot make deliveries to P.O. Boxes and cedex number. You will receive email confirmation from our website as soon as you have placed order. You will be notified via email when your order will be dispatched with tracking information for your package. For reasons of security, items purchased on the e-shop will be delivered in plain packaging to the address linked to the credit card, and the signature of an adult aged 18 years above will be required upon delivery. Please note all items must be signed for. Please ensure that you are able to sign for the package at the delivery address provided when placing your order.

Free worldwide delivery on orders over € 1000 eu delivery promise 1-3 working days after confirmation 25 € rest of the world delivery promise after confirmation 2 – 7 working days (depending on custom delay) 50 €. Free shipping announced, it does not mean there are no costs on our side. Therefore in case of return of the piece the transport for delivery of the piece will be deducted from reimbursement at the standard shipping rate depending on destination ( 25€ for europe – 50€ for rest of the world ). Orders are shipped tuesday and friday, except on public and national holidays. The merchandise must be delivered in the presence of a person who is legally of age, the delivery person handing the recipient the parcel receipt and asking him to sign it. Two (2) attempts will be made to deliver the goods per shipment. Should the parcel be refused, or after (2) attempts to deliver it, the parcel will be returned to principe 7 Août sprl. If there is no-one available to take receipt of the parcel, an advice note saying that an attempt had been made to deliver it will be left in the recipient’s letter box. The client can then contact fedex to reschedule delivery. When the goods are delivered, you should check that the articles are in order and indicate any reserves you may have in writing, on the delivery note if possible. Please then sign it and note any anomalies observed (parcel opened, damaged, item damaged, missing etc). You should then contact the customer consultants by email. info@va-jewellery.com if the articles do not comply with your order or if they are not to your satisfaction, you may return them and ask for an exchange or for a refund within the conditions .

For all international orders, please note that the consumer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs. Principe 7 Août sprl are not responsible for any delays caused by any customs clearance procedures in the country of destination. If you are having trouble placing your order or want to know time frame for delivery please email info@va-jewellery.com . We will do everything we can to help you.

Delivery times depend on the items ordered and on the country in which the order was placed and you will be advised of the delivery time when you place the order. The delay of the delivery is less than 15 days. Principe 7 Aout sprl cannot be responsible for unforeseeable delays in delivery. If principe 7 Août sprl is unable to deliver items that have been ordered because these have become suddenly unavailable, even temporarily, it will immediately advise the client of this and in any case within 30 (thirty) days at the latest by electronic mail. Any monies already paid by the client will be reimbursed as soon as possible and in any case within 30 days of payment of monies paid.

If you wish to cancel your order please contact us by phone on the numbers shown on your order invoice or by email at info@va-jewellery.com stating your order number. Cancellation must be received within 24 hours of ordering. If you notify us for a cancellation later than 24 hours after placing the order, we will do our best to accept your request provided we haven’t processed or dispatched your order yet. If we accept your cancellation request, we will notify you by email to the email you have registered with us. As soon as we accept your cancellation request, the customer will be refunded to the payment method he/she provided our website. Refunds may take a few days to complete, according to the policies set out by our payment-processing partner.

We want our client to be entirely happy with the jewellery and hope you are satisfied with your purchase. If for some reason you are not, all goods may be returned for an exchange or return within the 14 days from the date you received your order. Please make sure your items are returned new, unused including their original VA Jewellery packaging. A sale will be deemed final if the item is used or incomplete. Upon return of an item our expert will screen all returns before granting a refund or an exchange. Items that do not meet our policy will not be accepted and will be sent back to the customer without any refund given. Please note that refunds can take up to 30 working days to show on your account due to varying processing times between payment providers. Please contact our customer care team by emailing info@va-jewellery.com for further questions. We will refund the cost of the item(s) less our delivery charge once the goods are returned. Please note: you will be responsible for the item(s) until they reach us and we suggest you use a secure delivery service which requires a signature for proof of receipt. You will have to provide your proof of purchase from principe 7 Août sprl in order to receive a refund. In case of defective or wrongly delivered items at the fault of VA Jewellery, exchange or refund of payment shall be issued, upon request, unless the defect or the wrong delivery has taken place or is attributed to the postal carrier’s negligence. If an order is received damaged please do not accept the delivery. If you realize that an order is damaged after opening the parcel, please photograph the damaged item immediately and notify us as soon as possible. Please note that we insure all orders against damage during transit. No reclamation will be accepted after 3 working days. Please note, that international custom charges, duties and sales tax are non-refundable for shipments outside the european community (eu). When a ring is re-adjusted on a specific size on demand, it becomes custom made and it is not returnable and not refundable.

Errors, inaccuracies principe 7 août sprl constantly updates the information published on the website. It is impossible, however, to guarantee that the website is at all times error-free. The website may contain data input errors, inaccuracies or omissions, some of which relate to the price and the availability of an item and the description of the item itself. Principe 7 Août sprl reserves the right to correct errors, inaccuracies or omissions, even after an order has been shipped, and equally reserves the right to change or update information at any time without prior notice.